Customer service software helps you improve communication and deepen relationships with your customers. With powerful and efficient features, you’ll provide comprehensive and first-class service that ensures your customers stay with you.
The Service Hub includes conversational tools, help desk automation, knowledge base functions, customer feedback surveys, or, for example, reporting. All this using CRM to give your business a unified view of every customer interaction.
Customers today expect personalized service and problem resolution within minutes. But many employees are overwhelmed and unable to meet these demands because their tools and data are fragmented.
Service Hub connects all customer service data and channels into one CRM platform. So you can effectively recruit, support, maintain and grow your customer base.
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Keep track of all your customers' interactions and requests in one place. Individual tickets contain specific information to help you resolve any issues quickly and efficiently.
By integrating your team inbox into HubSpot, you can efficiently distribute all incoming messages to your team members.
Keep track of your team. Manage the permissions of each member of your team and ensure all work is done smoothly.
Call your customers directly from HubSpot CRM using the VoIP tool. Calls can be recorded and stored in the system.
Answer customer questions instantly via live chat or automated chatbot.
Create a knowledgebase for your customers for frequently asked questions and make your job easier and avoid constant answering.
You can use sequences to set up targeted emails to be sent at specific times. To make sure you don't forget about your leads, you can also create tasks to remind you when it's a good time to contact them.
Automate your daily business tasks, save time and focus on what's really important. Your customers.
Customer service automation ensures efficient and fast ticket management so that your customers' issues are resolved instantly.
With templates, you can save repetitive email content as a template. Before you send the template to your customer, you can customize and personalize the content.
Ticket reports allow you to provide better customer service to your customers. For example, you can see how effectively your employees are handling your customers' problems and improve your workflows where appropriate.
Keep track of your customers' satisfaction. Use surveys to gather feedback and build a better customer experience.
Record your voice, your screen or a video that you can easily send to a potential customer.
Create custom reports such as team productivity to have comprehensive and transparent data for each team.
100% for free
Starts from $45/month
Starts from $450/month
Starts from$1200/month
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Customer service software is the consolidation point for customer journey management. It enables you to manage new customer onboarding, collect, organize and respond to customer support requests, and ensure customer satisfaction.
While most customer service software solutions address a specific use case, Service Hub is unique in its comprehensive capabilities. With features suitable for onboarding, support and cross-selling and upselling, Service Hub allows you to manage the customer journey in one place.
Ofcourse You’ll find more than 875 custom integrations in the HubSpot App Marketplace. From JIRA to SurveyMonkey to Facebook Messenger, HubSpot can easily connect to your service team’s favorite tools with just a few clicks – so you can spend less time switching between tools and more time getting a complete view of your customers.
Yes. With automation and contextual instructions built right into the system, you can start scaling your support operations in minutes – not months. And if you need more customization and expertise, as a HubSpot partner, we’re happy to help.
Although Service Hub stands out for the power and ease of use of its support and help desk features, Service Hub is also popular for its comprehensive features. With features that enable seamless onboarding, upselling, and cross-selling, Service Hub allows you to contextualize and personalize interactions with customers at any point in their journey. Additionally, Service Hub includes HubSpot CRM functionality and integrates with Marketing Hub, Sales Hub, and CMS Hub, so your entire front office team can come together for a complete view of the customer. Last but not least, Service Hub can easily sync with over 875 custom integrations – from Jira to SurveyMonkey to Facebook Messenger – so your team has all their favorite tools on one powerful, easy-to-use platform.
Service Hub, Marketing Hub, Sales Hub, CMS Hub and Operations Hub are all part of the complete HubSpot CRM platform to help you grow better. When you use two or more hubs together, your data automatically connects within the platform, allowing you to easily track the entire customer journey from first site visit to closed deal to loyal customer.
You can use any Hubspot all by yourself. Agencies that specialize in HubSpot, or HubSpot Partners, can help you use the tool effectively, transfer data, set up processes, train your team, or help you implement a marketing and sales strategy.
I’m sure they are! HubSpot’s free tools are not a free trial, so no credit card is needed to use them. They are 100% free – plain and simple. You can add 1,000,000 contacts, unlimited number of users, and your free access is not time-limited.
Sales and marketing is where our customer relationships begin – but not necessarily where they develop. With customer service, smart teams can turn help problems into opportunities and grow from problem solving to relationship.
Service Hub helps you onboard customers, enable flexible support, and identify opportunities for growth to keep customers happy throughout their journey. And when all of your front-office teams’ tools and data are unified on the same platform, your customer service team will have the full context of each customer’s previous interactions with marketing and sales, making it easier to establish a much more personalized and effective connection with customers.
Schedule your strategy meeting and together we’ll see if we can make it work for your company.